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SHIPPING  & DELIVERY

Shipping Policy

General Information

 

We appreciate your interest in our handmade farm products. Please read the following terms and conditions carefully before placing an order. By purchasing from our farm, you agree to the following shipping and delivery policies.

 

Available Products for Shipping

 

Currently, we can only ship our handmade soaps. Due to regulations and preservation requirements, we cannot ship honey or eggs. These items are available for local pick-up or delivery only within our specified service area.

 

Shipping Policy for Handmade Soaps

 

  1. Order Processing Time: Orders for handmade soaps are processed within 2-3 business days.

  2. Shipping Rates and Delivery Estimates

    • Shipping rates are calculated at checkout based on your location and the weight of your order.

    • Standard delivery times range from 5-7 business days, depending on your location.

  3. Shipping Methods: We utilize reliable carriers to ensure your soaps arrive safely and promptly.

  4. Tracking Orders: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

 

Local Pick-Up and Delivery for Honey and Eggs

 

Local Pick-Up:

  • Customers can pick up honey and eggs directly from our farm by scheduling an appointment via our website or contacting us directly.

Local Delivery:

  • We offer local delivery for honey and eggs within a specified radius of our farm. Please contact us to confirm if your location is eligible for delivery.

  • Delivery times and fees will be discussed and arranged upon order confirmation.

 

Shipping Restrictions

 

  1. Geographical Restrictions: We currently ship handmade soaps within the US and Canada.

  2. Product Restrictions: Honey and eggs cannot be shipped under any circumstances and are only available for local pick-up or delivery.

 

Damaged or Lost Shipments

 

  1. Damage During Shipping: If your handmade soaps arrive damaged, please contact us within 48 hours of receiving your order with photographic evidence. We will arrange for a replacement or refund as appropriate.

  2. Lost Shipments: If your order is lost in transit, please notify us, and we will work with the carrier to resolve the issue promptly.

 

Contact Information

 

For any questions or concerns regarding your order, please contact us at:

 

    •    Email: info@milescreekfarm.com

    •    Phone: 404 660 1665

 

Changes to This Policy

 

We reserve the right to update or change these shipping and delivery terms and conditions at any time. Changes will be posted on our website, and it is your responsibility to review these terms periodically.

 

Thank you for supporting our farm and our handmade products!​

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